Summary
I registered in May 2024 and purchased a challenge on the same day. There were some issues, and I have never received a payout.
Timeline
May 2, 2024
I purchased my first challenge account.
November 27, 2024
I passed a challenge for the first time. I also passed another account on December 3.
January 6, 2025
I was unable to log in to the official site, so I contacted support. It turned out to be related to a system migration and was resolved quickly.
January 27, 2025
Regarding a payout issue — I was immature at the time and unable to control my emotions. My language was unpleasant, and I sincerely apologize for that.
To summarize what happened: the payout date had been changed on their end. I was not aware of this. I was told to fulfill the payout requirements again. I objected. At the same time, I pointed out that my trading account had been deactivated for some reason. I became emotional and, without waiting for a proper response, requested that my account be closed. They offered to make an exception and process the payout for this case. However, my frustration did not subside, and I proceeded with the account closure. They then offered to process a refund, but I refused even that and stopped responding.
To be honest, I do not remember why I was so frustrated at the time. I may have been on a losing streak, or it may have been something else entirely. In any case, looking back now, my behavior was extremely immature. It is true that there were issues on their side as well, but I feel genuinely sorry toward them. And looking at the exchange again, I can see that their responses were very prompt and polite — please pay attention to the timestamps on the emails.
If they would allow it, I would like to work with them again.
