Summary
I first purchased a challenge account on March 23, 2025. I ultimately received approximately 8,000 USD in payouts. Both payouts and support were extremely smooth. However, around August 1, 2025, I lost access to the site and new purchases were suspended. I do not know the detailed reason. The accounts that were still active at the time remained usable, and payouts continued to be processed. I was very satisfied with their payouts and support, so this was a truly disappointing outcome.
Timeline
March 23, 2025
I purchased my first challenge account.
May 24, 2025
I submitted my first payout request. The following day, I received a notification from them informing me that my Rise registration had not been completed. I had assumed everything was set up, so this was extremely helpful. I think it is very considerate when a firm proactively notifies traders about things they may have overlooked. My Funded FX and ATFunded also send payout date reminders, which I appreciate.
I was generally communicating with them through the site’s live chat, and their response times were remarkably fast — often within minutes, sometimes under a minute. Since the chat does not display timestamps, I am attaching one email as an example. It shows a detailed and polite response sent within just 3 minutes.
I would also like to draw attention to the content of their reply. My question (dated July 22) was one that could easily have been answered with a template response. But instead, they clearly read my specific message and tailored their answer accordingly. This may seem like a small detail, but it left a very positive impression.
August 1, 2025
Something very unfortunate happened. I was unable to log in to the site. At first, I assumed it was a network error, but it turned out that my access had been individually suspended. I had followed all the rules, managed my risk properly, and had never engaged in anything resembling gambling — no excessive leverage, no news trading, nothing of that nature. Yet somehow, I had triggered one of their restrictions. Fortunately, the accounts I was already holding remained tradable, and payouts continued to be processed promptly.
August 30, 2025
I was genuinely satisfied with their support at a very high level. Because of that, I really wanted to continue working with them, so I reached out — but the decision was not reversed.
I truly do not know what caused the suspension. Was it because I requested large payouts? No — at the time of the suspension, I had only received approximately 3,000 USD. The remaining approximately 5,000 USD was paid out after the suspension.
Based on the quality of their support, I find it difficult to believe that the suspension was done with any malicious intent. And it seems unlikely that a firm would deliberately suspend a trader over just 3,000 USD.
I personally believe it was some kind of misunderstanding, but I do not know the truth.
